Privacy Policy
Last Updated: May 7, 2026
GoMedicai Solutions LLC
Effective Date: May 7, 2026
Last Updated: May 7, 2026
1. Introduction
GoMedicai Solutions LLC ("GoMedicai," "we," "us," or "our") operates an AI-powered dental practice automation platform available at gomedicai.com. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our platform services.
By using our services, you agree to the practices described here. If you do not agree, please discontinue use.
2. HIPAA and Business Associate Agreements
When GoMedicai processes Protected Health Information (PHI) on behalf of a dental practice ("Practice"), we act as a Business Associate under HIPAA. Our handling of PHI is governed by our Business Associate Agreement (BAA) with each Practice and our separately published HIPAA Notice of Privacy Practices. This Privacy Policy applies primarily to non-PHI data — website visitors, practice staff accounts, and general platform usage data.
3. Information We Collect
Information you provide:
- Account registration data: name, email address, practice name, phone number, role
- Contact and demo request form submissions
- Billing and subscription data (processed by our payment processor; we do not store raw card numbers)
Information collected automatically:
- Log data: IP address, browser type, pages visited, time and date, referring URL
- Device data: device type, operating system
- Cookies and tracking technologies (see our Cookie Policy)
PHI processed on behalf of Practices:
- Collected and used solely under the instructions of the Practice and applicable BAA
- Never used for GoMedicai's own marketing or AI model training
4. How We Use Information
We use non-PHI information to:
- Provide, operate, and improve the platform
- Respond to inquiries and support requests
- Send service and account-related communications
- Detect and prevent fraud and security incidents
- Comply with legal obligations
We do not sell personal information to third parties.
5. Disclosure of Information
We may share information with:
- Cloud and infrastructure providers: including AWS, operating under data processing agreements
- Practice clients: administrators may access data associated with their account
- Legal authorities: when required by law, subpoena, or to protect rights and safety
- Business transfers: in the event of a merger, acquisition, or asset sale, subject to confidentiality protections
PHI is only disclosed as permitted under our BAAs and applicable law.
6. Data Retention
We retain account and usage data as long as your account is active and for a reasonable period thereafter, consistent with legal obligations. PHI retention is governed by HIPAA and the terms of our BAAs.
7. Security
We implement AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, full audit logging, and annual third-party penetration testing. Please use strong passwords and report any suspected unauthorized access to security@gomedicai.com immediately.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal information. Contact privacy@gomedicai.com to exercise these rights. For rights relating to PHI, contact the Practice that engaged GoMedicai on your behalf.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this policy periodically. Material changes will be communicated by updating the "Last Updated" date above and, where appropriate, via email or in-platform notice.
11. Contact
GoMedicai Solutions LLC
Email: privacy@gomedicai.com
Website: https://www.gomedicai.com